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Legal & Compliance

A single place for all the policies, legal terms, privacy notices and governance frameworks that underpin how Intelligent Automation Hub designs, delivers and supports intelligent automation solutions. 

These documents apply to all iAhub domains and services unless otherwise agreed in a separate contract or statement of work.

POPIA & Privacy

How we collect, use, protect and share personal information across all Intelligent Automation Hub services and digital properties.

  • Privacy Notice
  • POPIA Privacy Policy
  • Explains how iAhub processes personal information in line with the Protection of Personal Information Act, including categories of data, purposes, data subject rights and retention practices.
  • Applies to: website visitors, customers, partners, suppliers, job applicants and any person whose data is processed by iAhub.
  • View Privacy Policy
  • Cookies & Tracking
  • Cookie Policy
  • Details the cookies, analytics tags and tracking technologies used on iAhub websites, why we use them, and how users can manage or withdraw consent.
  • Covers: essential, analytics, marketing, personalisation and AI-driven interaction cookies.
  • View Cookie Policy

PAIA Access & Transparency

How to request access to records or personal information held by Intelligent Automation Hub, in line with the Promotion of Access to Information Act.
  • Section 51 Manual
  • PAIA Manual
  • Sets out the categories of records held by iAhub, how to make a formal access request, what fees may apply, and the grounds on which access may be granted or refused.
  • Required under PAIA for all private bodies operating in South Africa.
  • View PAIA Manual
  • Request Form
  • Form 02 – Request for Access
  • The prescribed PAIA request form used to ask for access to records or personal information held by iAhub, including identification requirements and preferred method of access.
  • Submit completed forms to the Information Officer using the contact details provided in the PAIA Manual.
  • Download Form 2

Data Processing & Cross-Border Transfers

Contractual frameworks that govern how iAhub processes personal information on behalf of customers, and how cross-border data flows are managed.
  • Data Processing
  • Data Processing Agreement (DPA)
  • Defines roles, responsibilities and security measures when iAhub acts as an Operator / Processor, including sub-processors, breach notification, retention, and data subject request handling.
  • Incorporated into proposals, statements of work and master service agreements where iAhub processes personal information on behalf of clients.
  • View Data Processing Agreement
  • Cross-Border
  • Cross-Border Data Transfer Addendum (CBTA)
  • Sets out how personal information may be transferred or accessed outside South Africa, including safeguards, legal bases and responsibilities under POPIA Section 72.
  • Applies where customers use cloud, AI, SaaS or global platforms that involve international hosting or access.
  • View Cross-Border Addendum

Security, Ethics & Governance

Contractual frameworks that govern how iAhub processes personal information on behalf of customers, and how cross-border data flows are managed.

  • Security & Privacy
  • External Data Privacy & Security Policy
  • Describes the Group-wide controls that protect personal and confidential information, including access management, encryption, monitoring, incident response and cross-border safeguards.
  • Relevant for enterprise customers, procurement teams, auditors and regulators evaluating iAhub’s controls.
  • View Security Policy
  • Ethics & Behaviour
  • Code of Conduct
  • Sets the ethical, legal and professional standards for all staff, contractors, partners and resellers, including anti-bribery, fair labour, data protection, confidentiality and responsible use of technology.
  • Applies to: all employees, executives, contractors, suppliers and any third party acting on behalf of iAhub.
  • View Code of Conduct

Website Terms & Legal Notices

Terms that govern your use of iAhub websites, including company information disclosures required under the Electronic Communications and Transactions Act (ECTA).
  • Website Terms
  • Website Terms & Conditions of Use
  • Covers acceptable use of iAhub websites and DNS properties, intellectual property, security, disclaimers, liability limitations and mandatory company information under ECTA.
  • Applies to all visitors and users of iahub.ai, iahub.co, iahub.co.za and intelligentautomationhub.com.
  • View Website Terms

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