Contact Center
Turn every call into a connected customer conversation.
Launch a modern cloud phone system, add conversation context across journeys, and automate frontline calls with a GenAI voicebot, without losing control, compliance, or customer experience.
Every call, smarter, powered by context and AI
Modern cloud telephony + customer conversation context + GenAI voicebots that resolve routine requests, route high-value calls, and hand over to agents with full history.
Typically 20–40% reduction
Faster handle time with better triage and agent assist
Typically 20–35% uplift
Typically 15–25% uplift
Packages
The solution, packaged
Cloud Phone System (Core)
Modern inbound/outbound voice with enterprise features, built for scale without on-prem complexity.
- IVR + conditional routing + live call transfer
- Call recordings + analytics for QA & coaching
- Auto dialer + automated calls/SMS
Conversation Context (Add-on)
Make every interaction smarter by carrying customer context across calls, messages, and workflows.
- Unified customer view (journey-aware)
- Intent + sentiment signals to guide handling
- Context-led messaging to reduce noise and lift conversion
GenAI Voicebot (Add-on)
Automate frontline calls with human-like conversations, grounded in approved knowledge and workflows.
- Low-latency speech pipeline + interruption handling
- Answers from approved documents (semantic search)
- API actions (status checks, bookings, payments, tickets)
How iAhub helps
Outcomes that matter
Executive outcomes
Reduce cost-to-serve while improving experience, by combining routing, context, and safe automation.
- Fewer missed calls, faster resolution
- Lower handling time & better agent focus
- More consistent lead & customer handling
- Better governance via recordings & analytics
Where it wins first
High-volume, repeatable, time-sensitive interactions, then expand into richer journeys.
- Order / delivery status
- Bookings & confirmations
- Payments & collections reminders
- Support triage & FAQs
Reference architecture
- Simple to explain, robust to run. You can start small and scale without redesigning the core.
- Voice foundation → Context layer → GenAI automation
- Calls route through IVR and rules. Context enriches decisions. The bot handles routine work and can trigger APIs, then hands off to a human with full history when needed.
- Technical notes (practical)
- Built for real operations: safe knowledge, controlled workflows, and clean integration points.
- Integrations: CRM/helpdesk, customer data, order systems, billing, identity.
- Knowledge control: approved docs only, versioned, auditable.
- Human handoff: transfer to an agent with context + call trace.
- Languages: English + Afrikaans configured end-to-end.
How iAhub delivers it
Fast time-to-value, with a controlled rollout.
Start with voice reliability, then add intelligence and automation.
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Phase 1: Foundation
Numbers, IVR, routing rules, recordings, analytics. Stabilise inbound and outbound quickly. -
Phase 2: Context
Unify customer data and journey signals so routing, agents, and automation behave intelligently. -
Phase 3: GenAI Voicebot
Deploy English/Afrikaans bot flows with safe knowledge + API actions + clear handoff paths.
Ready to see it in action?
FAQs
Frequently Asked Questions
Do we have to replace our CRM/helpdesk?
How do you keep the voicebot safe?
Can we keep our number?
In most cases, yes, number retention/porting can be part of the rollout plan.